Genpact Virtual Drive: Genpact Virtual Drive For Technical Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title: Technical Support
Location: Hyderabad
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Responsibilities:
- Provides customer service by applying problem-solving and troubleshooting skills to assess issues and establish a course of action to guide the requestor to timely resolution of inquiries that come in via phone, chat, email and online ticket
- Applies knowledge of our case resolution process, policies, case management, service level management, defect/PCR process and escalation methodology
- Uses customer service skills, keeping a positive, caring, can-do attitude and by keeping all appropriate parties updated to resolution, especially critical client issues
- Provides other ad hoc support and duties as assigned, to include attending training courses as required and stays abreast of evolving internal processes and industry developments
- Strong work ethic; displays the drive to learn new features or troubleshoot methods for their primary application
Eligibilities:
- Articulates business concerns to Support Management
- Ability to absorb and apply new concepts in a timely manner
- Ability to apply knowledge to real world scenarios
- Ability to be flexible with regards to shifting priorities and projects
- Functions effectively within a team environment
- Handles high stress interactions and situations and is able to de-escalate appropriately using empathy
- Ownership of skill development/ self training
- Responds effectively to mentor/coach feedback
- Strong communication skills with peers as well as clients, both oral as well as written
- Strong customer service skills
- Time management and completion of tasks to a definite deadline
- Strong work ethic; displays the drive to learn new features or troubleshoot methods for their primary application
Preferred Qualifications / Skills:
- Only Freshers are eligible
- Experience using issue ticketing system such as SalesForce, Clarify, Remedy, or Footprints
- Basic knowledge of Unix / Linux / SQL as needed for application/technology
- Knowledge of Microsoft O/S and/or PC hardware, Microsoft Printing, Active X controls, or Mobile devices (Smartphones/iPads)
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Qualification: Any Graduate
Work Experience: Freshers
Virtual Drive Date: 12th Sept 2024
Time: 11.30 AM – 1.30 PM
Venue: https://genpact.zoom.us/j/4585163694
How to Apply for Genpact Virtual Drive 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here