Genpact Recruitment 2021 : Genpact Recruitment 2021 For Process Associate – Customer Service. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title : Process Associate – Customer Service
Location : Bangalore
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Job Description :
- Answer queries, requests and complaints through inbound/outbound calls, email and chat
- Meet/ Adhere to Contractual Metrics & KRA’s
- Utilizes laboratory resources to walkthrough customers and verify symptoms for Technical issues
- Validate customer entitlement, warranty and product information
- Information management between Intel database EIM and Depot database SMT (Support Management Tool) or DMS (Depot Management System)
- Ensure required information is entered into central database pertaining to customer problems or requests.
- Complete logging of contacts encountered.
- Individual case management based on client agreement.
- Calls out technical or non-technical problems that are unable to be resolved on the spot to Level2.
- Flags up personal training requirements to Team Lead
- Adheres to client’s (Intel) defined processes & procedures and company policies
Skills :
- Freshers are eligible
- Graduate from a reputed university with good interpersonal skills
- Hands on experience in FRU(Field replaceable unit) level trouble shooting on desktops
- Hands on experience in installation and troubleshooting of different versions of windows desktop operating systems and Linux OS
- Experience in trouble shooting all hardware as well as connected software
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Qualification : Any Graduate
Work Experience : Fresher / Experienced
How to Apply for Genpact Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here