Genpact Recruitment 2024: Genpact Recruitment 2024 For Process Associate. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title: Process Associate
Location: Hyderabad
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Responsibilities:
- Respond to customer queries & issues in a timely manner
- Provide solutions to the customer basis the available help articles and within the policies
- Replicate customer’s issue and report necessary bugs/suggestions/ideas
- Provide excellent services to the customers
- Work closely with internal departments to provide the required information/support to the customer
- Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by the end customer
- Responsible for showcasing a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Maintain a deep understanding of client processes and policies
- Upskill to enhance the knowledge from time to time and offer support
- Upsell existing and sell the relevant/next logical products to the new customer’s basis their business need/nature of business
Eligibility:
- Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
- Freshers are eligible
Preferred qualifications:
- Effective probing skills and analyzing / understanding skills.
- Problem-solving skills with customer customer-centric approach.
- Must be able to work on a flexible schedule (including weekend shift work)
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Qualification: Any Graduate
Work Experience: Freshers
How to Apply for Genpact Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here