Genpact Recruitment 2024: Genpact Recruitment 2024 For Application Support. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Job Title: Application Support
Location: Noida
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Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Post patching issue, this gets more people to apply for job role resolution.
- Provide and document RCA & corrective actions on repetitive issues for a permanent fix, Provide Guidance and Support to other IT Team Knowledge Management processes; Provide resolution notes for new issues or workarounds; keep team members and team lead aware of changes. Build, develop & maintain updated user self-help documentation and quick reference guides for frequently asked questions about the application.
- Enable the users to handle activities on their own.
Preferred Skills:
- Ability to deal with ambiguity and define approaches to bring unfocused issues to resolution.
- Excellent customer-facing skills that include conducting compelling technical briefings & demonstrations including critical issues, status reports, and resolving impediments.
- The person should have the technical capability to troubleshoot applications, implement new technologies and articulate the solutions to the customer.
- Ensures project issues are raised on time and resolved at the appropriate levels. Keeps project or delivery teams informed of the overall status
- Ability to drive compliance & process adherence
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Qualification: Bachelor’s Degree
Work Experience: Freshers / Experience
How to Apply for Genpact Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here