Gartner Recruitment 2022: Gartner Recruitment 2022 For Service Operations Associate. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 15,000 enterprises in more than 100 countries — across all major functions, in every industry and enterprise size.
Job Title: Service Operations Associate
Location: Gurgaon
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Job Description:
- Own and accountable for boosting R&P coverage by running client outreach operations for a large portfolio of clients
- Partner and enable services teams on client outreach operations
- Be responsible and accountable for driving web engagement, enabling event attendance, driving post-event engagement goals for 2-3 practices/1 BU in partnership with the service delivery team
- Be responsible and accountable for enabling engagement by retaining clients effectively across various touchpoints till actual engagement through events or the web actually happens
- Event registrations and confirmation invites/ customized event and web engagement campaigns or marketing newsletters
- Leverage research content and agenda to engage clients through reminders, follow-up campaigns from specialized marketing platforms in partnership with the Service Advisors team, Service CES and SDAs
- Send scheduling/ campaign outreaches through a campaign management tool
- Create validation trackers in google sheets/ excel, incorporating client details and inputs required by the services delivery associates for scheduling
- Improve the quality of processes & deliverables by establishing the right tracking mechanism
- Collaborate with internal teams and drive client scheduling to secure calls with all clients at the right frequency and help problem-solve to increase the show rate of clients
- Own stakeholder management, and relationship building with team members and with cross-functional units.
- Support on client list management to drive and implement initiatives leading to:
- Scheduling calls with 100% of the client base
- maximize acceptance of the invites and show the rate of the calls
- Maximize outreach efficiency i.e. convert a client to show up for R&P in the least number of outreaches
Skills:
- Science, Business/ Economics, Operations graduate with 0-3 years of experience in process management, and multi-team coordination management
- Excellent written, verbal communication skills with an ability to convey insights in a group meeting
- Intermediate excel skills
- Comfortable understanding data and working with large data points
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Qualification: Any Graduate
Work Experience: 0 – 3 Years
How to Apply for Gartner Recruitment 2022?
Interested and Eligible candidates can apply for this drive online by using the link below.