Freshworks Graduate Trainee Recruitment 2025: Kickstart your IT career with Freshworks Recruitment 2025 for Graduate Trainee roles. Discover eligibility, apply online, and explore top salary packages & job benefits for freshers.
🔍 About Freshworks:
Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. Freshworks SaaS products are ready to go, easy to use, and offer quick returns on investment. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world. At Freshworks, we believe your business deserves better software – software that’s ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support. And the best part is, you don’t have to break the bank to get them working.
đź’Ľ Job Role: Graduate Trainee
Location: Chennai
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đź“ť Job Description
- Support customers by resolving queries, reproducing issues, and working with internal teams to provide timely solutions.
- Communicate effectively across email, phone, and chat to provide high-quality assistance.
- Collaborate with cross-functional teams like engineering and product to escalate and resolve complex issues.
- Keep track of common customer challenges and work proactively to improve the support experience.
- Ensure high customer satisfaction through professionalism, empathy, and ownership.
Requirements:
- We’re hiring fresh graduates from the 2025 batch who are keen to start their career in a customer-facing role at a fast-growing product company.
Skills:
- Strong communication skills — both written and verbal.
- Empathy and the ability to put yourself in the customer’s shoes.
- Curiosity and a willingness to learn new tools and technologies.
- Ability to stay organized and thrive in a fast-paced environment.
- Flexibility to work rotational shifts based on business needs (This is absolutely mandatory because shifts and regions will be allocated based on business requirements).
- Internship experience in a B2B/product company or prior exposure to customer support (This is good to have, not mandatory).
- No standing arrears.
Additional Information:
- Shortlisted profiles will be invited to a screening assignment. We will send out invites in a periodic manner and give up to one week to complete it.
- We will plan two recruitment events at our office in Chennai – these will be held over two Saturdays. If you are shortlisted from the assignment round, please plan to make yourself available for one of these two dates (we will give advance notice by at least 1 week).
- The role will be based out Chennai and if hired, you will be expected to work out of our office 5 days a week.
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đź“Ś Eligibility Criteria
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Qualification: Any Graduate (2025 batch)
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Experience: Freshers
âś… How to Apply for Freshworks Graduate Trainee Recruitment 2025?
Interested candidates can apply online by clicking the application link below: