Fidelity Recruitment 2022: Fidelity Recruitment 2022 For Associate Systems Engineer. B.E / B.Tech or relevant Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: – from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results.
Job Title: Associate Systems Engineer
Location: Bangalore
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Job Description:
- Ensure the availability of End User services during India and/or US business hours
- Collaborate with other Fidelity support groups in and out of India
- Supervision of installation of new IT infrastructures
- SLA Adherence
- Customer Service Excellence
- Provide support to general workspace equipment (like Laptop, Desktops, Mobile, Printers, Network , Meeting Room support, etc..)
- Maintain the compliance of the PC builds with Fidelity Standards
- Produce the necessary reports and statistics to control the team productivity and give a proactive answer to re-occurring issues.
- Problem resolution – dealing with escalated issues, liaison with Systems support groups, Network Operations group, external vendors and business units to resolve issues
- Lead root cause analysis to prevent recurrence
- Flexible to work in shifts and support operations 24/5 around the clock
Technical Skills:
- Experience in supporting hybrid Windows and MAC environment
- Previous end user support experience, on an user community >1000 users
- Requires knowledge on the following:
- MCSE or MCITP
- Basic knowledge in SCCM Infra and Application packaging
- Knowledge in supporting MAC OSX (Mojave ) , IOS platform, MDMs , JAMF
- Application installation and diagnose software failures
- Basic knowledge of Active Directory, group Policies and Windows permissions
- Basic hardware knowledge
- Ensure tickets are responded to within SLA and fully documented each step of troubleshooting process
- Knowledge of ITIL process, ITIL certification will be an added advantage
- Exposure to Ticket Tools like Service Now
The Skills that are Good To Have for this role:
- PowerShell / Python Scripting skills
- Good analytical skills
- Communicator – excellent written and verbal skills, good attention to detail
- Need for flexibility towards working hours during busy periods
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Qualification: B.E / B.Tech or relevant Degree
Work Experience: 1 – 3 Years
How to Apply for Fidelity Recruitment 2022?
Interested and Eligible candidates can apply for this drive online by using the link below.