EY Recruitment 2021: EY Recruitment 2021 For HR Service Desk Associate. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: At EY, we’re dedicated to helping organizations solve their toughest challenges and realize their greatest ambitions – from start-ups to Fortune 500 companies – and the work we do with them is as varied as they are. Through our four service lines — Assurance, Consulting, Strategy and Transactions, and Tax — we help our clients capitalize on transformative opportunities. We also help them fulfill regulatory requirements, keep investors informed and meet the needs of all of their stakeholders. And in a fast-changing world, we give them the support they need to be effective today and create long-term value for tomorrow.
Job Title: HR Service Desk Associate
Location: Bangalore
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Job Description:
- Handling the queries received through Service-Now
- Liaise between the requestor and L2/L3/L4 teams
- Strictly follow the procedures and Work instructions to execute the assigned requests appropriately
- Strict adherence to the defined Service Level Agreements (SLAs)
- Ensure quality compliance as per the defined standard model
- Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
- Prepares and contributes to reporting as directed
- Identifies potential areas for process improvements and makes recommendations to Supervisor
- Assists with Global initiatives and other projects as assigned
- Ensures GDS organizational policies and processes are followed
- Recommend creating KB Article/FAQ if there is a trend noticed when any query is received in queue
- Provide accurate, valid and complete information by using the right methods/tools
Skills:
- Good communication, interpersonal skills and customer orientation; works effectively with the team
- Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
- Should be well structured and essentially possess analytical and problem-solving skills
- Pro-active and always pay attention to detail – this is critical when it comes to huge volume of transactions to be processed
- Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
- Flexibility in working hours to accommodate multiple time zones as needed
- May need to work on extra hours in case of special customer requirements
- Hands-on experience in SF – Onboarding and basic knowledge on Employee Central would be an added advantage
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Qualification: Bachelor’s degree or above from a commercial, business or HR related discipline
Work Experience: 0 – 4 Year
How to Apply for EY Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here