DXC Technology Walk-In Drive For Technical Support | Any Graduate | 02nd Dec 2019

About Company : DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.

Job Title : Technical Support

Location : Bangalore

Job Description :

  • Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process
  • Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise)
  • Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements
  • Work is reviewed periodically by Supervisor or Team Lead

Skills :

  • Superior skills in both written and verbal communication
  • Experience in customer facing role either remote or face to face
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
  • Problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported
  • Experience in a phone based remote role, e- support, e-chat or similar
  • Familiarity with computer technology
  • Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
  • Understands internal processes and tools
  • Knowledge of Knowledge Management Systems and appropriate documentation to the system

Qualification : Any Graduate

Work Experience : 0 – 3 Year

Walk-In Date : 02nd Dec 2019

Time : 10:00 AM

Venue : DXC Technology
Surya tech Park, 100, Outer Ring Road
Electronics City Phase 1, Bengaluru – 560100

Apply : Walk-In

Contact Person : Anantha Sricharan