Diebold Nixdorf Recruitment 2021: Diebold Nixdorf Recruitment 2021 For Associate IT Support Specialist – Helpdesk. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: We’re the world leader in connected commerce, with proven expertise and comprehensive portfolios in cutting-edge systems technology, multi-vendor software and service excellence for both financial and retail customers. Diebold Nixdorf employs approximately 25,000 employees in more than 130 countries around the world. We are publicly traded on the New York Stock Exchange under the symbol “DBD.” Specialties: financial and retail self-service solutions, services, security solutions, software, cash management, branch and store transformation.
Job Title: Associate IT Support Specialist – Helpdesk
Location: Hyderabad
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Job Description:
- Technical Jr. Analyst is a member of the Service Desk team covering the day-to-day IT support activities via Phone/Chat/Self Service.
- The primary function of the position is to provide 1st Level IT support & escalate issues beyond scope to relevant L2 teams
- Activities includes diagnosing & resolving technical issue both hardware and software involving internet connectivity, email clients, Password Resets, Printers and internal applications.
- Responding to calls chats & self-service tickets.
- Effective triage & resolving associates technical issues & requests.
- Clear documentation of the issues & escalating to L2 teams for the issues beyond SD scope of support.
- Collaborate with other members of the Service team to properly manage & document customer inquiries and escalate when necessary.
- Follow standard service desk processes and procedures;
- Identify and escalate priority issues to the pertained teams;
- An ability to communicate with associates & own the responsibility to cater the information to succeeding teams.
Skills:
- 0.6 to 3 years of good technical knowledge in supported customer specific Hardware and SW environment.
- Knowledge of customer service principles and practices.
- PC literacy, especially usage of Microsoft Office package.
- Any Graduate with 10+2+3 years of education, preferably from Computers background
- Problem solving ability – identify and resolve;
- Ability to communicate clearly and accurately;
- Active listening skills
- Mandatory technical skills like MS OS, Microsoft Office suite, Citrix, VPN & basic network related issues, Hands on experience of AD.
- Supporting Desktop, Laptops Printers & mobile phones.
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Qualification: Any Graduate
Work Experience: 0.6 – 3 Years
How to Apply for Diebold Nixdorf Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here