About Company : As a new age services company, we harness the power of AI, automation, analytics and digital technologies to help our clients address specific customer engagement needs. We act as a catalyst for growth by enabling enterprises transform from traditional models to new age service models and help them identify new revenue streams. From Digital customer experience to tech support, network modernization to management, cloud and IT operations, we have built our reputation on delivering stellar customer experiences.
Job Title : Associate / Sr Associate
Location : Chennai
Job Description :
- Creation of World Wide Return Materials Authorization
- Ensuring all Premium Service orders are completed in a timely manner
- Working and managing 3 Party Vendors around shipments, deliveries and returns
- Resolve any RMA issues from the customer or Level 1,2&3 Technical Centers
- Provide tracking and Status updates on all 4 hour calls submitted to the Technical Centers
- Updating the Siebel Database to document customer cases
- Notification to customers product shipments
- Escalating RMAs for additional support in a timely manner
- Manage caseloads in a timely manner to closure
- Provide customers with support for return products
- Follow all guidelines for processing RMAs for customers without contracts
- Providing software download access to customers by processing Web Login requests
- Providing license to customers for software updates
- Manage high visibility exceptions and can work with cross-functional teams to provide best solutions
Qualification : Any Graduate
Work Experience : 0 – 5 Year
Walk-In Date : 04th Mar 2019
Time : 12:00 PM
Venue : CSS Corp
Ambit IT Park, Ground Floor
Ambattur Industrial Estate, Chennai
Apply : Walk-In
Contact Person : Anush Raja – 9486167660