CSG Recruitment 2024: CSG Recruitment 2024 For Technical Support Analyst. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage and retain customers. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually, and its award-winning suite of software and services allow companies across dozens of industries to tackle their biggest business challenges and thrive in an ever-changing marketplace. CSG is the trusted partner for driving digital innovation for hundreds of leading global brands, including AT&T, Charter Communications, Comcast, DISH, Eastlink, Formula One, iflix, MTN and Telstra.
Job Title: Technical Support Analyst
Location: Across India (Work From Home)
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Job Description:
- Login time – At around 7:30am IST.
- Ticket intake and triage; Troubleshoot, diagnose, triage application defects
- Tight Incident Management procedures; Frequent updates, progress, transparency
- Incident ownership from inception to resolution
- Work with stakeholders to gather data and move issues to resolution
- Respond to requests such as clarifying functionality and configuration and completing service requests
- Follow up on support issues, which include liaising with both the customer as well as Level 3 and Level 4 teams.
- Monitoring and maintaining the health and performance of software systems to ensure reliability & performance.
- Willing to work on overlap model for knowledge acquisition.
- Documenting operational procedures and best practices.
- Ensure compliance with SLAs and OLAs.
- Support on-call and working on weekends/public holidays is required.
Requirements:
- Bachelor’s degree in business, related field, or equivalent experience
- 1-3 years of work experience in software industry or related fields
- Understand the principles of SDLC and PMLC
- Able to communicate effectively to convey and clarify information
- Solid written and verbal communication skills in English
- Basic understanding of client requirements and product implementation
- Experience in Ticket and queue management
- Experience in the Telecommunication industry is preferred
- Good understanding of complex software system architecture and operation
- ITIL Foundation v3 accreditation will be an advantage
- Knowledge in a development language will be an advantage
- AWS and knowledge of cloud technologies will be an advantage
- Tech Skills : Shell Scripting and Basic SQL .
- Knowledge with any other programming language will be an advantage
Perks & Benefits:
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
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Qualification: Bachelor’s Degree
Work Experience: 1 – 3 Years
How to Apply for CSG Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here