Concentrix Recruitment 2023: Concentrix Recruitment 2023 For Non-Voice Process. Any Graduate / Undergraduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.
Job Title: Non-Voice Process
Location: Gurgaon
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Job Description:
- Seamlessly multi-tasking, accessing and switching between tools during a chat conversation to ensure you are able to give the most accurate and complete service possibly
- Providing an extraordinary customer experience by addressing queries through a web chat channel adhering to scheduled shifts, procedures, metrics, and departmental goals
- Documenting each customer contact using contact tracking systems and escalating unresolved customer issues with all pertinent information included to appropriate resources
- Maintaining a positive, constructive attitude in the workplace including presenting challenges in a positive light, offering constructive approaches to overcoming difficulties and treating all individuals with respect
- Prioritising work, balancing importance from the customer perspective and operational efficiency
- Following through on commitments, communicating status of work, identifying and requesting assistance with barriers that may interfere with progress
- Developing and maintaining current knowledge of the campaign
- Information security needs to be protected and you are responsible for highlighting any issues that you are made aware of by using the correct process
- Ensuring first contact resolution at all times
- Endeavouring to achieve and exceed all operational metrics and targets
Candidate profile:
- Minimum high school level education
- 1 year’s experience in an international BPO (Advantageous)
- Both freshers and experienced agents are welcome to apply
- Web chat experience in a contact centre environment (Advantageous)
- Experience working for international BPO (Advantageous)
- High proficiency in the English language with excellent business writing skills
- Demonstrable computer literacy, MS Office skills, understanding of relevant software and advanced internet functions
- Compassion, so that customers are able to sense that you really care about them
- Sparkling conversation manner to make customers feel like you can relate to them
- Cool head under pressure to handle the easy and hard times
- ‘Can do’ attitude and be willing to do and be your best every day
- Confidence to establish common ground, draw strength from setbacks and influence others
we are offering:
- Competitive salary
- Free transport facility
- Medical benefits
- Rewards and recognition all year round
- State of the art facilities including cafeteria, indoor games and other recreation activities
- Industry experience to boost your career
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Qualification: Any Graduate / Undergraduate
Work Experience: Freshers / Experienced
How to Apply for Concentrix Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here