Concentrix Recruitment 2023: Concentrix Recruitment 2023 For Quality Analyst. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next-generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.
Job Title: Quality Analyst
Location: Mumbai
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Job Description:
- Define, standardize and monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and thereafter make recommendations for ongoing improvements in the process.
- Ensure the team meets the assigned audit targets and compliances set as per SLA and performance scorecard for each process through continuous improvement methodologies.
- Design and document standard practices to be carried out- in business processes.
- Work closely with all functions for consistent delivery of service standards. Interact actively with the clients at an operational level. Responsible for consistent delivery of service standards as per SLAs.
- Drive a Metrics Driven Culture amongst the Team and establish reliable systems for measurement.
- Monitor systems and process to provide ongoing feedback for continuous improvement to the service delivery standards
- Attention to detail in supporting management reporting with clear and concise data handling and presentation
- Evaluate and identify the capabilities of all processes within the system, introduce metrics to monitor the same and report to management on improvements necessary to meet customer and industry standards.
- Leverage quality tools and techniques to disseminate knowledge on the floor effectively
- Incorporate & establish TQ standards across all LOBs in the span.
To identify root causes of variances in metrics (if any) - Responsible for leading, motivating and supervising the team of Quality analysts
Skills:
- Good Quality domain knowledge & Tool management
- Analytical, logical, reasoning & numerical ability
- Ability to interact with internal and external stake holders
- Excellent oral & written communication skills.
- Expert in Excel & PowerPoint
- Knowledge of basic life insurance terminology
- Good People Management skills.
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Qualification: Any Graduate
Work Experience: Freshers / Experience
How to Apply for Concentrix Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here