Cognizant Recruitment 2021 : Cognizant Recruitment 2021 For Process Executive – Voice. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Job Title : Process Executive – Voice
Location : Hyderabad
| Freshers Jobs by City |
|---|
| Bangalore Jobs |
| Chennai Jobs |
| Delhi NCR Jobs |
| Hyderabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
Job Description :
- Provide highest level of customer satisfaction.
- Strive to understand and resolve issues/queries at the first instance.
- Maintain the business controls as per the requirement.
- Respond to data requests and generate clientspecified reports in a timely manner.
- Articulate/ communicate in a manner which is understood by clients / endusers.
- Make and Answer calls to and from customers/end users based on agreed time frames.
- Transfer calls involving next level of service to the appropriate department as per the given guidelines.
Process :
- Develop a complete understanding of the Procedures.
- Complete transactions for data preparation, submissions, etc as defined in SOP’s.
- 100% Process adherence to transaction processing timelines.
- Adhere to audit compliance ( SAS 70, SOX, Statutory Audit) of all processes as laid out in process documentation.
- Ensure process guidelines are followed and met as documented.
- Set productivity /Quality benchmark.
- Adhere to shift handover processes.
- Raise process related issues / concerns on time with process and team leads.
- Ensure to meet all Statistical, Financial and TAT metrics.
- Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
Join Our Telegram Group for Instant Job Notification
Qualification :
- Any Graduate
- No B.E / B.Tech / MCA
Work Experience : 0 – 2 Year
How to Apply for Cognizant Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here