Cision Recruitment 2025: Apply online for Cision Recruitment 2025 work-from-home Customer Support Specialist roles and build a career in chat and technical customer service with a leading global media company. Check eligibility, salary details, skills required, and step-by-step application process to boost your chances of selection and increase earnings through high-engagement job content.
🔍 About Cision:
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today’s data-driven world. Our deep expertise, exclusive data partnerships, and award-winning brands and products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.
đź’Ľ Job Role: Customer Support Specialist
Location: Work From Home
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đź“ť Job Description:
- Strong Oral and Written Communication:Â Troubleshooting and directing customers through all areas of support services, including phone, chat, and case work
- Mentorship:Â Provide leadership and guidance to new team members
- Problem Solving:Â Recognizes obstacles and uses resources to identify solutions.
- Time Management:Â Uses time productively and distinguishes between low and high priorities with limited guidance
- Collaboration:Â Communicates at high levels within customer organization to advise and troubleshoot with the customer regarding the configuration and use of Cision products and services. Actively partners with other Cision departments, such as Sales, to improve customer relationships and processes. Actively maintains knowledge regarding functional area and changing trends
- Adaptability:Â Rapidly adapts to new information, changing conditions, or unexpected obstacles
- Professionalism:Â Learns by mistakes and uses knowledge for self-improvement. Delivers on promises timely and meets commitments
- Key Performance Indicator:Â measurable outcomes tied to specific role responsibilities are tied to CSAT (Customer Satisfaction)
Skills:
- Preferred Work Experience:Â Assist customers via phone, chat, and cases process to resolve customer questions and issues
- Flexibility:Â Handle requests and customer escalations while maintaining service length objectives
- Technical Aptitude:Â Set up reporting and dashboard using boolean logic and customer requirements
- Product Enablement:Â Enable features and services required for customer product usage
- Collaboration:Â Partner with Sales, Account Management, Customer Experience teams, and Prod/Ops to collaborate and resolve customer issues
- Customer Focus:Â Joins customer calls as technical expert to provide guidance and solutions directly to customers
- Consistency:Â Follows all workflow and best practice solutions to resolve customer requests
- Subject Matter Experts:Â Maintain up to date product knowledge and continue educational training as a subject matter expert
- Supporting Materials:Â Create and edit technical documentation to support customer responses
- Peer Support:Â Mentor peers during onboarding and post-onboarding activities to best support customers
- Motivation:Â Self-starter and team player with the ability to work independently and maintain customer service length objectives
- Technology Prerequisites: experience using CRMs, customer support platforms, meeting recording and scheduling applications, data analysis and presentation-building tools
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đź“Ś Eligibility Criteria
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Qualification: Any Graduate
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Work Experience: Experienced
âś… How to Apply for Cision Recruitment 2025?
Interested candidates can apply online by clicking the application link below: