Ciena Recruitment 2023: Ciena Recruitment 2023 For Support Engineer – Intern. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: Ciena is a networking systems, services, and software company. We help our clients build more adaptive networks in response to the constantly changing demands of their users—businesses and consumers alike. We deliver best-in-class networking technology through high-touch consultative relationships, backed by 26 years of experience in building the world’s most complex networks. From our founding, Ciena has always been a pioneer in the networking industry. Coupled with innovation, our growth and success have been built on our ability to partner with clients—delivering the solutions they require to evolve their networks. What they demand today is changing, driven by changing end-user behaviour.
Job Title: Support Engineer – Intern
Location: Gurgaon (Work From Home)
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Job Description:
- Answer incoming calls from our global customers as well as document, validate, and capture adequate information to facilitate a technical investigation
- Respond to customer inquiries and provide remote technical support for issues related to our network management products promptly and professionally via various communication channels (phone, email, chat).
- Troubleshoot and resolve platform issues, performance issues, and configuration problems in a timely manner.
- Provide on-call duties 24×7 and/or work shifts, including public holidays and weekends when the business requires.
- Recover information necessary to escalate reported issues to senior engineers.
- Utilize debug tools as well as lab research to advance customers’ technical problems.
- Provide Customer feedback to Internal teams as appropriate.
- Contribute to the technical knowledgebase (KCS)
Eligibility:
- Internship Period: Six Month work term: Jan 2024 – June 2024
- Bachelor’s degree in a technical field (e.g. Engineering, Computer Science)
The Must Haves:
- Must have excellent communication skills with the ability to communicate in the English language both verbal and written.
- Excellent interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders.
- Availability for onsite, in-person training and mentoring for a period of approximately 6 months from start date after which a hybrid work model will be possible.
- Customer-oriented mindset with a strong commitment to providing exceptional customer service.
- Ability to work independently and prioritize tasks effectively in a fast-paced environment.
- Ability to analyze, troubleshoot and resolve problems.
- Motivated self-starter with excellent time management skills with a willingness and ability to learn new concepts.
- An understanding of transport and switching systems for telecommunications applications and Optical Networking
- Knowledge of computers, data communications, LINUX, Databases, and IP network experience would be a benefit.
- Ability to deal with stressful situations.
Good to Have:
- Experience in a customer-facing role would be an asset.
- Experience in any of the following would be considered an asset:
- Foundational knowledge of network management systems, network protocols (e.g., SNMP), and performance monitoring tools. Basic problem-solving experience with Operating Systems, databases and microservice knowledge Foundational knowledge of the operation of fiber optic transport and/or switching equipment.
- Basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fibre optic facilities.
- Exposure to system-level troubleshooting on Layer 2/4 networks and associated DCN networks
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Qualification: B.E / B.Tech
Work Experience: Freshers
How to Apply for Ciena Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here