Capgemini Recruitment 2024: Capgemini Recruitment 2024 For Contact Support Group. Diploma / Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion.
Job Title: Contact Support Group
Location: Noida
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Job Description:
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
- CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
- Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
- Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
- Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Skills:
- Candidates must have completed any 3-year diploma/graduation in 2023 only
- Should have excellent communication and English-speaking skills
- Should have good interpersonal skills and the ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Candidates must be open to relocating to any location and working night shifts
- CTC INR 300,000.00 per Annum
- Salary Break-up / Additional Info: 3.25 Lacs (3 LPA + 25k one-time incentive)
Please Note:
- Only shortlisted candidates will be invited for the assessment/selection process
- The selection process will be done in virtual mode
- Candidates will be responsible for arranging the required infrastructure for appearing for the selection process which will be conducted online
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Qualification: Diploma / Graduate
Work Experience: Freshers
How to Apply for Capgemini Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here