BT Group Walk-In Drive 2026: Join BT Group’s Walk-In Drive on 22 May 2026 for Trainee Associate — Customer Service. Freshers welcome. Check eligibility, documents & interview time now.
About Company: We’ve always been an organisation with a purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. Over the past 180 years, we’ve established ourselves as a strong brand capable of achieving great things. We support emergency services and hospitals, keep economies around the world online and secure, and deliver large-scale infrastructure for global events such as the London 2012 Olympics. In recent years we’ve entered new markets and successfully launched BT Sport and BT Mobile, and acquired EE.
Job Title: Trainee Associate Customer Service
Location: Gurugram
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Job Description:
- To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
- To ensure prompt and accurate information being provided with appropriate resolution
- To achieve operational targets as defined by for the process
- To maintain queue levels to agreed SLA targets levels
- To achieve and maintain a good knowledge/capability of BT systems.
- When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls.
- To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams.
Preferred Candidate Profile:
- Graduates from any undergraduate stream (except B.Tech BE and Medical)
- Passing years: 2021, 2022, 2023, 2024, or 2025
- Strong English communication skills
- Willingness to work in a 24/7 shift environment
- Must have a PAN Card
- Candidates with any prior work experience (even a few days) will not be considered
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Qualification: Undergraduate / Graduate
Work Experience: Freshers
Walk-In Date: 22nd May 2026
Time: 11.00 AM – 12.00 PM
Venue: BT Group, 8th floor, Tower C, Building No-14, Sector 24 & 25A, Gurugram-122002, India (Nearest Metro: Phase 3) Register here: https://forms.office.com/e/bvyZ8mu9J5
How to Apply for BT Group Walk-In Drive 2026?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more Details: Click Here