Bosch Recruitment 2024: Bosch Recruitment 2024 For Process Associate. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has, in India, the largest development centre outside Germany, for end-to-end engineering and technology solutions. Bosch Group in India employs over 31,500 associates and generated consolidated sales of about ₨.19,996 crores* (2.54 billion euros) in fiscal year 2020 of which ₨. 14,011 crores*(1.78 billion euros) are from consolidated sales to third parties. The Bosch Group in India has close to 15,650 research and development associates. In India, Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over ₨. 19,996 crores* (2.54 billion euros) in 2020.
Job Title: Process Associate
Location: Bangalore
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Job Description:
- Team Member / Agent / Process AssociateJoin a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers.
- The individual must possess basic skills / abilities to perform the essential functions.
- Provide Level 1 and Level 2support for tools/applications and co-ordinate with stakeholders until closureObtain and evaluate all relevant data to handle complaints and enquiries
- Monitor and Dispatch incidents/tickets to the right technical solution group efficiently resolve complaints to completion and achieve customer satisfaction
- Complete call notes and reports as necessary and update them in the CRMReport creation using MS office tools
- Record details of comments, enquiries, complaints, and actions takenManage administration, communication and coordination with internal departments
- Flexible and willing to work in shifts – 24/7 helpdesk environment
- 1 Year – 3 years of recent work experience in handling tickets and supporting any tools/applications and understanding of ITIL concepts working knowledge of MS Office tools
- MS Excel – AdvancedMS PowerPoint – AdvancedMulti-Lingual ability is a must English:
- Excellent verbal and written communication skills:
- Excellent verbal communication skillKnowledge of regional languages like Kannada/ Tamil / Telugu/Malayalam is a nice to have willing to work in rotational shifts
Eligibility:
- Bachelor’s degree in Computer Science, Information Technology, Computer Technology or related science field
- 1-3 Years of Experience
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Qualification: Bachelor’s Degree
Work Experience: 1 – 3 Years
How to Apply for Bosch Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here