BMC Software Recruitment 2020 : BMC Software Recruitment 2020 For Technical Support. Any Graduate / Post Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. With unmatched experience in IT management, we support 92 of the Forbes Global 100 and have earned recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in service management, automation, operations, and the mainframe.
Job Title : Technical Support
Location : Pune
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Job Description :
- Support Remedy and ITSM tools in relation to Incident Management, Problem Management, Change Management, Knowledge Management, Service Request Management, Service Level Management, CMDB/Asset Management and Reporting business solutions.
- Having good understanding of Workflow in remedy.
- Develop and maintain foundation data.
- Troubleshoot and resolves customer reported issues.
- Provide access rights/Security Administration.
- Understands software and hardware fundamentals and Basic Knowledge on Unix and Database.
- Work in collaboration with different teams to resolve escalated issues.
- Follow processes to submit change requests.
- Rotational Shift with no fixed Saturday/Sunday Holiday.
- Perform L1 level activities (account creation/restart/cache/log collection).
- Excellent customer interaction, excellent documentation, good problem-solving abilities.
- Providing on-call support and production support is required.
Skills :
- Customer service and interpersonal skills.
- Problem solving ability.
- Ability to learn quickly.
- Good Time Management.
- Attention to detail and ability to follow procedures.
- Team player.
- Excellent oral and written communication skills.
- Self-motivated.
- Fluency in English.
- General I.T. knowledge is essential.
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Qualification : Any Graduate / Post Graduate
Work Experience : Fresher / Experienced
How to Apply for BMC Software Recruitment 2020?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here