Aptean Off Campus Drive 2021: Aptean Off Campus Drive 2021 For Support Analyst. B.E / B.Tech / MCA / M.Sc candidates can apply. The detailed eligibility and application process are given below.
About Company: Aptean provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today’s fast-paced, highly competitive economy, organizations don’t have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds – with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. That’s why over 2,500 highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations.
Job Title: Support Analyst
Location: Madurai
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Job Description:
- Experience in supporting products/applications based on Microsoft technologies like Windows, Active directory.
- Code debugging skills (not writing the code, but just reading through the code and understanding the logic).
- Good understanding of database as SQL (writing queries, running performance tools etc)
- Excellent written and verbal communication
Technology Proficiency:
- Perform advanced problem analysis and isolate problems of a complex level of difficulty.
- Reproduce customer issues in house.
- Publish articles in our in-house knowledgebase.
- Able to learn a wide variety of technologies at a rapid pace
- Document customer problem information, recommendations, and resolution in a clear and concise manner using Incident tracking system.
- Ensure adequate telephone ACD queue coverage
- Communicate appropriately and provide regular updates to customer and management.
Teamwork:
- Achieve and maintain targeted KPA’s such as number of cases closed or issues resolved, along with other established goals.
- Along with the Technical Support Manager, set realistic personal training and product certification goals.
- Leadership and Entrepreneurship (Excellence Orientation) Qualifications and Requirements Qualifications.
Professional Communication:
- An excellent customer service attitude and the ability to interact with customers in a professional manner are required.
- Must have the ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance
- Strong written and verbal communication skills
- Leadership
- Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner.
- Can do attitude with a strong will to lead by example.
- Ability to follow directions and be self-motivated.
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Qualification:
- B.E / B.Tech / MCA / M.Sc (Computers)
- 60% and above in 10th, 12th, Graduation and Post-Graduation
- 2019, 2020 Batch
Work Experience: 0 – 1 Year
How to Apply for Aptean Off Campus Drive 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here