American Express Recruitment 2022: American Express Recruitment 2022 For Operations Support. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: American Express is a global services company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success. Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more.
Job Title: Operations Support
Location: Gurgaon
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Job Description:
- Function Description: Interface with Analysts, Team Leaders, and other members of management. Manage, update and report real-time activities in the department. Monitor Real-Time Adherence (RTA) and communicate staffing discrepancies to Team Leaders. Record and Maintain a count of productive FTEs. Capacity Management for sub-processes. Work with Short Term Forecasting and Capacity team for IDPs and Staffing. Leave Cap Formulation; provide advisory support on the release of FTEs from the process
- Purpose of the Role: Communicate systems, voice response, and Telecommunication issues to the department. . Real-time adherence, monitoring, and communication. Raise awareness of RTA issues that are impacting service level and aging objectives. Proactively identify improvement opportunities on things such as shift mix, hours of operation, etc.
- Manage Outbound Contacts on Dialer, with minimal abort rate. . Analyze and define at regular intervals, the best time to contact Cardmembers to improve total Contacts in the process. In-bound call pattern analysis, trending, and staff alignment
- Responsibilities: Maintain strong relationships with the Team Leaders and SDLs to improve overall understanding and awareness of daily/weekly business impacts. Feedback, Huddle timings, training schedules, and other Off-The-Phone activities. Rotational Shift – 24 *7
Skills:
- Graduate with 0-3 years of relevant experience preferably in the service industry
- High result orientation
- Proven ability to drive high productivity & sustained performance
- Strong team player with a high level of integrity
- Result-oriented and decision making skills
- Ability to demonstrate flexibility and resilience in the face of changing business requirements
- Strong Analytical skills (Mathematics and Statistics background preferred)
- Good working interpersonal and negotiation skills and the ability to communicate at all levels
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Qualification: Any Graduate
Work Experience: 0 – 3 Years
How to Apply for American Express Recruitment 2022?
Interested and Eligible candidates can apply for this drive online by using the link below.