American Express Recruitment 2024: American Express Recruitment 2024 For Customer Service Analyst. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: American Express is a global services company, that provides customers with exceptional access to products, insights and experiences that enrich lives and build business success. Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more.
Job Title: Customer Service Analyst
Location: Gurgaon
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Job Description:
- The position is responsible for providing quality and timely completion of requests related merchant fund release. It also includes complete research and reconciliation of merchant accounts.
- This role includes managing inbound as well as outbound calls with an 80/20 calling ratio.
- Requires the handling of requests by partnering with internal teams as well as client managers.
- Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance.
- Review, analyze, and process merchant requests from the simple to the complex.
- Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests.
- Ensure timely execution of cases and follow strict deadlines for enhanced merchant experience.
- Strong analytical and collaboration skills.
- Excellent written and verbal communication skills.
- Demonstrates ability to be self-directed with excellent follow-through.
- Customer-focused with a high level of urgency; role model for delivering Extraordinary Customer Care.
- Able to interact professionally with all levels of clients.
- Ability to manage multiple tasks simultaneously.
- Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc.
- We work Monday – Friday – 1930 – 0400 IST shift.
Eligibility:
- Graduates.
- Excellent verbal and written communication skills.
- Ability to evaluate Merchant information.
- High-result orientation.
- Ability to take independent decisions & meet stringent deadlines.
- Demonstrated dependability.
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Qualification: Any Graduate
Work Experience: Freshers / Experience
How to Apply for American Express Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here