American Express Recruitment 2021 : American Express Recruitment 2021 For TCPS Analyst. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : American Express is a global services company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success. Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more.
Job Title : TCPS Analyst
Location : Gurgaon
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Job Description :
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Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveller cheques.
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Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
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Handle Escheatment calls and faxes.
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Process Refund Requests, Overspend and Excessive Balance cases
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Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
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Respond to customer escalation and conduct a root cause analysis of the escalation
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Leverage expertise in analyzing risk related data, identifying fraud connections
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Manage change effectively to meet / exceed performance targets.
Skills :
- Graduate with 0 – 3 years of Prior Experience.
- Ability to work in a deadline-driven environment and maintain strong attention to detail.
- Shift Hours – 24X7.
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Qualification : Any Graduate
Work Experience : 0 – 3 Years
How to Apply for American Express Recruitment 2021?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here