Akasa Air Recruitment 2025: Explore the latest Akasa Air Recruitment 2025 for Customer Service Officer posts. Check eligibility, salary details, and how to apply online for exciting career opportunities in India’s fastest-growing airline. Start your aviation career today.
🔍 About Akasa Air:
At Akasa Air, we believe that the Sky embraces everyone, and so air travel should be inclusive and affordable for all. A robust air transportation system that connects people, cultures, and regions will help our nation soar. This belief motivated us to create a dependable and affordable airline that everybody can relate to. We are India’s newest airline, and we launched our first commercial flight on 07 August 2022 to support the growing demand across India with the greenest and youngest fleet in the country. Warm & efficient customer service, reliable operations, and affordable fares are the cornerstones of our brand promise. This promise is powered by our youthful personality, employee-centric philosophy, a tech-led approach, and a culture of service.
💼 Job Role: Customer Service Officer
Location: Mumbai
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📝 Job Description
- Accepting reservation and issuance of tickets at airport ticketing counters.
- Smile, greet customers when they approach for checking or any query.
- Checking of customer’s identity and checking them and their baggage for the flight, correctly recording of all weights and items which are to be put into the aircraft.
- Profiling of customers at checking, brief them on DG regulations and security banned articles in checked or hand baggage.
- Accept registered baggage and check if any visible damage and get LRT signed, customer to be informed about the liability and charge excess baggage (in case of exceeding normal baggage allowance).
- Announcement of boarding, updating of FIDs, attending queries of customers, Reconciliation of checked in passengers at the boarding gates.
- Coordinate for connecting customers, their location and take advise / instruction from red cap, duty manager if flight has to be delayed to accept them. · Strict adherence to company policies, ensure properly groomed at all times.
- Not under influence of alcohol or banned substance.
- Ensure adherence to policies and procedures as laid down in the GOM.
- Effective use of ramp equipment, guiding blue collar teams for quick turnaround of aircraft.
- Carry out gate boarding functions like zone wise boarding, BGR and manual boarding in case of systems down.
- Secure, safe, punctual handling of customers, baggage, crew as applicable by organizing and controlling the terminal operations.
- Ensure all communication, operational or administration are actioned promptly.
- Responsible for reporting to the superior’s occurrences, events, violations and acts that may affect safety, security and company reputation.
- Procedure is followed for the carriage of arms and ammunition, HUM, DGR etc.
Skills:
- Communication Skills
- Team Player
- Knowledge of regulatory compliances
- 0-1 years of experience in Customer Service
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📌 Eligibility Criteria
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Qualification: Any Graduate
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Work Experience: 0 – 1 Year
✅ How to Apply for Akasa Air Recruitment 2025?
Interested candidates can apply online by clicking the application link below: