Accenture Recruitment 2020 : Accenture Recruitment 2020 For Service Desk Associate. Any Graduate / Post Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company : Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 450,000 people serving clients in over 120 countries, Accenture drives innovation to improve the way the world works and lives.
Job Title : Service Desk Associate
Location : Mumbai
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Job Description :
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s.
- You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
- In Service Desk Voice Support team you will be responsible to perform day to day operations while maintaining SLA’s & solve queries related to disputes and coordinating with customer.
- You will be recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
- You will have to manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
Roles and Responsibilities :
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Interaction is within own team and direct supervisor.
- Detailed instructions on all tasks will be provided at this role with close supervision.
- Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in rotational shifts.
Qualification : Any Graduate / Post Graduate
Work Experience : 0 – 2 Year
How to Apply for Accenture Recruitment 2020?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply : Click Here