CGI Recruitment 2026: CGI Recruitment 2026 is hiring Service Desk Technician L1 Support for freshers (2023–2025 pass‑outs) in Pune. Check eligibility, skills, salary, shifts, selection process, and apply online now.
🔍 About CGI:
CGI was founded in 1976 in Québec City by Serge Godin and André Imbeau. At the time, “CGI” stood for “Conseillers en gestion et informatique,” which translates to “Consultants in management and information technology.” As we grew into a global company, we became known as simply CGI. Today, there are 74,000 of us working across the globe. Together, CGI’s professionals have built one of the leading end-to-end IT and business consulting services companies in the world with a long track record of service excellence, innovative services and solutions, and sustainable profitable growth.
💼 Job Role: Service Desk Technician Support
Location: Pune
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Job Description:
- Service Desk Analyst – Night Shift (US Support) ASE
- Location: Pune, India
- Shift: Night Shift (24×7 Operations)
- Work from Office all five days of the week
- Work in rotational night shifts and week-offs
- Work from Pune location
Responsibilities:
- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related incidents
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts
- Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards
- Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
Problem analysis and solving - Learning, adaptability and attention to detail
- Ability to type while handling customer contact
- Tolerance to stress, performance-driven, and continuously improving
- Have a basic understanding of Windows operating systems, MS Office, etc
Skills:
- Communication
- Incident Management
- Service Desk
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📌 Eligibility Criteria
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Qualification: B.E / B.Tech
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Work Experience: Freshers
✅ How to Apply for CGI Recruitment 2026?
Interested candidates can apply online by clicking the application link below: