HSBC Recruitment 2026: Apply for HSBC Recruitment 2026 as Contact Centre Representative! Freshers welcome for customer service roles in India (Hyderabad). Great salary, training & career growth. Check eligibility, apply online now!
🔍 About HSBC:
HSBC is one of the world’s largest banking and financial services organisations. Our network covers 66 countries and territories in Europe, Asia, the Middle East and North Africa, North America and Latin America. With around 3,800 offices worldwide, we aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions. HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges.
đź’Ľ Job Role: Contact Centre Representative
Location: Hyderabad
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đź“ť Job Description:
- Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
- Generating customer loyalty through strong knowledge of key products and services
- Owns and resolves issues and understands how and when to escalate
- Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst team
Responsibilities:
- Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment
- Excellent email writing and verbal communication skills.
- Good prioritizing, planning and organizing skills.
- Adaptable and flexible to change.
- Domain Knowledge required.
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
Skills:
- Must have education standard to at least high school diploma and be of a legal working age
- Must be proficient language(s) required by the process
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Proficiency with personal computers and basic software packages and specialised applications
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy
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đź“Ś Eligibility Criteria
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Qualification: Any Graduate
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Work Experience: Freshers / Experienced
âś… How to Apply for HSBC Recruitment 2026?
Interested candidates can apply online by clicking the application link below: