Mphasis Walk-In Drive 2026: Join Mphasis Walk-in Drive 2026 for Technical Service Desk roles on 16th Jan! Freshers & experienced candidates eligible. Check eligibility, venue, documents & apply tips for IT support jobs in Bengaluru. Don’t miss out—register now!
About Company: Mphasis (BSE: 526299; NSE: MPHASIS) applies next-generation technology to help enterprises transform businesses globally. We are an expert, customer-centric technology partner, and our unique Mphasis Front2Back™ Transformation approach places our clients’ customers at the heart of our business. We use the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2 TM=1) digital experiences to our clients and their end customers. Our Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world.
Job Title: Technical Service Desk
Location: Pune
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Job description:
- Mphasis Walk-in Drive for Technical- Service Desk !
- Date: 16-Jan-26
- Timings: 12pm to 4pm
- Address: EON Kharadi Infrastructure Pvt Ltd, Cluster C, Wing 3, 5th Floor, Plot No. 1. Survey No. 77, MIDC, Kharadi, Pune – 411014.
- Years of experience needed 0 to 12 months
Responsibilities:
- Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLAs
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Technical Skills:
- Effective Business Communication
- Strong time management
- Communication in neutral or American accent over phone and grammar skills
- Analytical skills
- Ability to follow process and procedures. Escalate unknown issues or questions without delay
- Prompt response to telephone calls, email, and instant message requests for technical support
- Operating the computer, OS and Knowledge base navigation
- Use of Ticketing tool
- Account Management / Password reset
- Active listening and probing skills
- Level 1 and 1.5 technical troubleshooting
- Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)
- Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director
- Proficient in MS Office 2013, 2016 and must have knowledge of O365
- Must have worked on Windows 7 and Windows 10 support for laptops and desktops
- Documents, tracks, and monitors new and open Incidents until resolution or proper escalation
- Knowledge of Wyse thin and zero client support, set up and connectivity
- Supporting issues with Printer installations, HP Print and Scan via USB
- Cisco VPN client support
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Qualification: Any Graduate
Work Experience: 0 – 1 Year
Walk-In Date: 16th Jan 2026
Time: 12.00 PM – 3.30 PM
Venue: EON Kharadi Infrastructure Pvt Ltd, Cluster C, Wing 3, 5th Floor, Plot No. 1. Survey No. 77, MIDC, Kharadi, Pune – 411014.
How to Apply for Mphasis Walk-In Drive 2026?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here