JLL Careers 2025 – Apply for Customer Success Associate Jobs

• Relationship Development: Maintain regular, effective touchpoints with client leadership and end-users through a mix of digital communications and strategic live meetings (as needed) with key stakeholders.
• Data-Driven Portfolio Management: Analyze product usage data across 50-75 accounts to identify trends, risks, and opportunities; create scalable action plans based on these insights.
• Scalable Success Programs: Design and implement one-to-many programs that efficiently deliver value to multiple clients simultaneously.
• Large-Scale Training Facilitation: Plan and execute group training sessions, webinars, and learning experiences that efficiently educate users across multiple accounts. Facilitate group product training sessions that address common needs across your portfolio.
• Proactive Engagement Strategies: Develop innovative approaches to maintain meaningful connections with a high volume of accounts through digital touchpoints (emails, videos), automated communications, and strategic live interactions.
• Efficient Consultation: Provide targeted, efficient advisement on product use strategies, driving end-user adoption, and best practices through scalable channels.
• Proactive Risk Management: Use data signals (including Net Promotor Score (NPS) and Product Usage) to identify at-risk accounts early and implement intervention strategies to reduce risk.
• Expansion Collaboration: Partner with Sales to identify expansion opportunities across your portfolio.
• Product Expertise: Quickly become an expert in product functionality by testing workflows, answering client and end-user product inquiries, and engaging with the product(s) with curiosity and intention.

Other Activities:

• Identify patterns across your portfolio that can inform product development and enhancement priorities.
• Document successful scaled engagement strategies that can be replicated across the team.
• Develop client references and success stories that can be leveraged by Marketing and Sales.