Firstsource Walk-In Drive: Explore high-paying BPO opportunities with Firstsource Walk-In Drive 2025 for Technical Support roles. Freshers and experienced candidates welcome. Walk-in interview on 1st August 2025. Apply now for top tech support jobs!
About Company: Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology and other industries. Our ‘Digital First, Digital Now’ approach helps organizations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage.
Job Title: Technical Support
Location: Bangalore
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Job Description:
- Technical Support Executive Voice Process (Broadband & Networking Services)
- Department: Customer Support / Technical Support
- Location: Bangalore
- Shift: Rotational Shifts
Key Responsibilities:
- Handle inbound technical support calls for broadband internet services.
- Troubleshoot issues related to:
- Router/modem setup and configuration.
- Wi-Fi connectivity and signal issues.
- IP address configuration
- DNS, DHCP, and network speed issues.
- Device connectivity and LAN/WAN issues.
- Guide customers through step-by-step resolutions via phone.
- Escalate unresolved issues to higher-tier support or engineering teams.
- Document all customer interactions in CRM or ticketing systems.
- Provide a professional and courteous customer service experience.
- Educate users on best practices for router/Wi-Fi usage and device security.
Required Skills:
- Good verbal communication skills in English
- Strong knowledge in broadband/WIFI/ROUTER/IPS ADDRESS/LAN
- Experience in handling router and modem troubleshooting
- Familiarity with operating systems (Windows, Mac, Android, iOS) for connectivity support.
Preferred Qualifications:
- Fresher- Bachelor’s degree in BE/BTECH/BCA are eligible to apply. Post graduates are not eligible to apply and non tech graduates freshers are not eligible to apply.
- Prior experience in a technical support voice process (1+ years preferred).
Key Competencies:
- Problem-solving and analytical skills.
- Customer-oriented attitude.
- Willingness to work in rotational/night shifts.
- Quick learner and adaptable to new technologies.
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Qualification: Bachelor’s Degree / B.E / B.Tech / BCA
Work Experience: Freshers
Walk-In Date: 1st Aug 2025
Time: 11.30 AM – 3.00 PM
Venue: Brigade Tech Gardens, Kundalahalli, Brookefields Green Avenue, Kundalahalli, ITPL Main Rd, Phase 2, Brookefield, Bengaluru, Karnataka 560037
How to Apply for Firstsource Walk-In Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here