Wipro Technical Analyst Recruitment 2025: Explore Wipro Recruitment 2025 for Technical Analyst roles. Check eligibility, salary, job details & apply online now for top IT careers at Wipro!
🔍 About Wipro:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
💼 Job Role: Technical Analyst
Location: Mumbai
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📝 Job Description
- Review team performance dashboards and individual/team scores regularly
- Support the team in improving performance by offering technical assistance and process guidance
- Record, track, and document all client queries, troubleshooting steps, and resolution outcomes
- Ensure standard operating procedures are followed for resolving all client issues
- Resolve client queries within SLA timelines defined in contracts
- Develop product and process understanding among team members for improved troubleshooting and client interactions
- Analyze call logs and recurring issues to identify trends and implement preventive measures
- Identify red flags in unresolved cases and escalate critical issues to the Team Leader for timely resolution
- Ensure full product disclosures and information are communicated to clients during and after interactions
- Monitor service agreement compliance to prevent legal risks
- Handle technical escalations with proper diagnosis and troubleshooting
- Resolve technical roadblocks/escalations within SLA and quality benchmarks
- Escalate unresolved issues to the Technical Advisor (TA) or Subject Expert Specialist (SES) when necessary
- Provide step-by-step guidance and support to clients, ensuring courteous and professional interactions
- Offer alternative solutions to retain clients when direct resolution is not possible
- Communicate effectively and professionally in all client interactions, adapting tone and clarity to the audience
- Follow up on client issues through scheduled callbacks, capturing feedback and ensuring SLA adherence
- Build people capability to drive operational excellence and maintain superior customer service
- Mentor and guide Production Specialists to enhance their technical skills and product knowledge
- Identify skill gaps and plan focused training (triages) to address them
- Develop and deliver training sessions for Production Specialists based on targets and identified needs
- Inform clients about ongoing capability-building initiatives (triages)
- Stay updated on product features and updates through regular training and self-learning
- Enroll in mandatory and recommended product-specific training as required by the client
- Document common client problems and recommend standardized resolutions to the team
- Actively engage in continuous learning and maintain industry knowledge through self-directed education and networking.
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📌 Eligibility Criteria
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Qualification: B.E / B.Tech
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Experience: Freshers / Experienced
✅ How to Apply for Wipro Technical Analyst Recruitment 2025?
Interested candidates can apply online by clicking the application link below: