ZS Associates Recruitment 2025: ZS Associates Recruitment 2025 For Technical Support – Associate. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: ZS is the world’s largest firm focused exclusively on helping companies improve overall performance and grow revenue and market share, through end-to-end sales and marketing solutions – from customer insights and strategy to analytics, operations and technology. More than 6,000 ZS professionals in over 20 offices worldwide draw on deep industry and domain expertise to deliver impact for clients across multiple industries, including consumer products, energy, high-tech, insurance, medical products and services, and pharmaceuticals.
Job Title: Technical Support – Associate
Location: Gurgaon
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Job Description:
- Provide first-level troubleshooting support for software, hardware, and network-related issues.
- Respond to and resolve user queries via call, email, and ticketing systems.
- Install, configure, and update computer systems, applications, and peripheral devices.
- Assist in diagnosing and resolving network connectivity problems.
- Document and track support requests, ensuring timely follow-up and resolution.
- Escalate complex technical issues to higher-level support teams when necessary.
- Provide guidance and training to users on software applications and best practices.
- Maintain and update IT support documentation, including FAQs and troubleshooting guides.
- Ensure compliance with IT security policies and procedures.
- Understanding of iOS and Knox android devices.
- Collaborate with the IT team to improve system performance and user experience.
Requirements :
- Bachelor’s degree in computer science, Information Technology, or a related field (preferred).
- Strong knowledge of Windows, macOS operating systems.
- Familiarity with networking, Active Directory and SCCM concepts (TCP/IP, DNS, DHCP, VPN, etc.).
- Experience with troubleshooting hardware components such as desktops, laptops, mobile devices and printers.
- Basic understanding of IT security tools
- Excellent problem-solving and analytical skills.
- Strong communication skills, both written and verbal.
- Ability to work independently and in a team-oriented environment.
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Qualification: Bachelor’s Degree
Work Experience: Freshers / Experienced
How to Apply for ZS Associates Recruitment 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here