2Coms Consulting Recruitment 2024: 2Coms Consulting Recruitment 2024 For Service Desk Management. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: 2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality solutions aligned with the key objectives of our clients—disciplined financial management, continuous performance improvement, and integrated technology enablement.
Job Title: Service Desk Management
Location: Bangalore
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Job Description:
- L1 Service Desk Call taking profile
- Respond to the issues reported by customers predominantly through voice and emails, chat, etc
- Identify, investigate, and diagnose the issue
- Provide resolution to customers based on in-scope processes
- Follows the incident life cycle as defined by the process – log the incident – categorise and document – resolve or assign the incident to the relevant assignment group .
- Achieve client and client-defined targets.
Requirements:
- Excellent verbal and written communication skills with email etiquette and customer service skills
- 24×7 Support, mostly night shifts and rotation are ONLY as per project requirement
- 5 days working per week with two weekly offs based on roster
- Bachelors degree
- Flexibility to work on weekends and Indian holidays
Benefits:
- Cab Facilities.
- Night Allowance.
- PF
- Health Insurances
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Qualification: Bachelor’s Degree
Work Experience: Freshers
How to Apply for 2Coms Consulting Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here