Red Hat Is Hiring Associate Technical Support | BE / BTech Fresher Graduates

About Company : Red Hat is the world’s leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. We hire creative, passionate people who are ready to contribute their ideas, help solve complex problems, and make an impact. More than 2 decades ago, Red Hat had a spark of an idea—a vision for developing software differently. We believed that collaboration with an ecosystem of IT leaders, open source advocates, developers, and partners could create a better foundation for the future of IT—Red Hat® Enterprise Linux®. But that was just the beginning. Today, we deliver a comprehensive portfolio of products and services using the same open, collaborative business model and an affordable, predictable subscription.

Job Title : Associate Technical Support – Intern

Location : Pune

Job Description :

  • Perform basic investigation and troubleshooting of Red Hat’s enterprise application server suite of offerings and additional layered offerings to find resolutions for technical issues
  • Gather information for each bug and provide analysis to fully understand the issues
  • Propose and discuss fixes or workarounds and provide advice to educate customers
  • Collaborate with the engineering, product management, and support management teams to prioritize customer requests
  • Incorporate your findings to Red Hat’s knowledge base
  • Support Red Hat’s global customers on technical issues through phone, chat, or remote access tools

Skills :

  • Excellent verbal and written communication skills
  • Good analytical and problem-solving skills
  • Ability to communicate and present ideas in a user-friendly way
  • Motivated and comfortable working within a team
  • Graduated within the last two years with a bachelor’s degree in engineering, computer science or IT, science, or computer applications, or with a master’s degree in computer applications with an overall of 60% marks in engineering
  • Red Hat Certified Engineer (RHCE) and Red Hat Certified System Administrator (RHCSA) certifications are mandatory
  • Basic understanding of Linux, Unix, and open source
  • Familiarity with the C language and development tools like the GNU Compiler Collection (GCC)
  • Knowledge of networking and Unix-like services and concepts
  • Open source community contribution through projects is a plus

Qualification : BE / BTech

Work Experience : Fresher

Apply : Click Here