WNS Global Services Walk-In Drive 2024: WNS Global Services Walk-In Drive 2024 For Lead Associate – Quality. Graduate / Post Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: WNS (Holdings) Limited (NYSE: WNS), is a leading global Business Process Management (BPM) company. WNS offers business value to 350+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare and Utilities. WNS delivers a spectrum of business process management services such as finance and accounting, customer care, technology solutions, research and analytics and industry-specific back-office and front-office processes.
Job Title: Lead Associate – Quality
Location: Gurgaon
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Job Description:
- Quality of service, regulatory compliance and adherence to established procedures in relation to contacts.
- The potential impact of errors made on the customer and subsequent handling of the individual customer#s journey.
- To benchmark audits and targeted reviews. Identifies trends and recommends priority action items essential for the business to improve the experience for customers and subsequent handling.
- With leadership to identify targeted audit needs for individual sites or teams.
- Independently to execute the audit based on the agreed upon scope, analyze the audit results, write audit summary reports, and communicate results to local leaders.
- With business to identify top opportunities and recommends actions to improve work product and business results.
- Partners with business leadership in meetings and calibration sessions to provide consultation and recommendations, including delivery of communication when needed.
- Technical assistance to the business with auditing tools, or other applicable technology, and provides suggestions on audits completed by supervisors and other reviewers.
- Serve as team audit lead on a rotational basis. Organizes and obtains pertinent data, communicates expectations to peers, and arranges internal calibrations and re-audits.
- Audit data and assemble audit summary reports for leadership distribution. Participates in audit closing conferences with leadership.
- Secondary reviews of peer audits to ensure internal consistency of work. Assists Compliance with targeted reviews.
Eligibility:
- Graduate/ PG / MBA.
- Communication Skills – Verbal and Written.
- Skills and Time Management.
- and Feedback, Conflict Management.
- Skills and Team Management Skills.
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Qualification: Graduate / Post Graduate
Work Experience: Freshers / Experience
Walk-In Date: 22nd May 2024
Time: 10.00 AM – 3.00 PM
Venue: WNS Global Services (P) Ltd | www.wns.com 11th floor of Block A2 & A3, Gurgaon, Haryana,122002
How to Apply for WNS Global Services Walk-In Drive 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here