Wipro Walk-In Drive 2025: Wipro Walk-In Drive 2025 is hiring IT Service Desk Analysts on 11th September. Explore Wipro job openings, interview details, eligibility criteria, and career opportunities for freshers and experienced candidates. Apply now and start your career with Wipro.
About Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
Job Title: IT Service Desk Analyst
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Job Description:
- Total Exp : Freshers/Min 1 Years
- Should have real time experience in Global Service Desk experience.
- Role : SD Analyst.
- Shifts : Rotational ( 5 days WFO )
- Location: Bangalore/Pune
- Qualification: Full Time Graduates
Responsibilities:
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
- Identify and escalate tickets requiring urgent attention and action
- Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Deal with and resolve helpdesk requests
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
- Open to working in a 24×7 environment with rotating shifts and rotating weeks off
Requirements:
- 1 years of previous experience in IT helpdesk (Voice)
- Excellent communication skills (verbal and written)
- Knowledge on ITIL Framework and Terminologies
- Knowledge on Windows, Mac operating systems & VDI environments
- Demonstrated problem-solving capabilities
- Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
- Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off, including holidays
- Self-motivated achiever who gains satisfaction from providing excellent customer service
- Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
- Provide basic and intermediate-level troubleshooting, as needed, to support service desk tickets for associates
- Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..
- Excellent organisational skills
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Qualification: Any Graduate
Work Experience: 0 – 5 Years
Walk-In Date: 11th Sept 2025
Time: 9.30 AM – 1.00 PM
Venue: Wipro Corporate Office, Wipro Gate (Mori Gate), Doddakannahalli, Sarjapur Road, Bengaluru, Karnataka, 560035
How to Apply for Wipro Walk-In Drive 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Walk-In
For more info: Click Here for Bangalore
For more info: Click Here for Pune