Wipro Service Desk Analyst Recruitment 2025: Apply for Wipro Service Desk Analyst Recruitment 2025. Freshers & experienced candidates can apply online. Check eligibility, job role, and interview process here.
🔍 About Wipro:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
đź’Ľ Job Role: Service Desk Analyst
Location: Bangalore / Hyderabad
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đź“ť Job Description:
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
- Identify and escalate tickets requiring urgent attention and action
- Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Deal with and resolve helpdesk requests
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
- Open to working in a 24×7 environment with rotating shifts and rotating weeks off
Skills:
- Should be graduate fresher
- Excellent communications skills (verbal and written)
- Knowledge on ITIL Framework and Terminologies
- Knowledge on Windows, Mac operating systems & VDI environments
- Demonstrated problem solving capabilities
- Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
- Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks
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đź“Ś Eligibility Criteria
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Qualification: Any Graduate
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Work Experience: Freshers
âś… How to Apply for Wipro Service Desk Analyst Recruitment 2025?
Interested candidates can apply online by clicking the application link below: