Wipro Service Desk Analyst Jobs 2025: Apply for Wipro Recruitment 2025! Exciting Service Desk Analyst openings for freshers & experienced candidates. Boost your IT career with Wipro now.
🔍 About Wipro:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
💼 Job Role: Service Desk Analyst
Location: Hyderabad
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📝 Job Description
- Technical Support/Service Desk Agent -L1 will be the part of Global Support Team supporting the Client Full Time Employees, Vendors/Contractors via voice/ email / chat .
- Acts as single point of contact for all IT related issues.
- Provides status and updates on tickets to authorized users.
- Adherence to policies and procedures, closure of open calls after resolution.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Identifying the issue and categorising/prioritising the incident.
Skills:
- Looking for a fresher graduate with excellent communication skills
- Should be technically proficient
- Should be comfortable working from an office in rotational shifts (One way free transport will be provided)
- Must have all graduation documents
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📌 Eligibility Criteria
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Qualification: Any Graduate
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Experience: Freshers
✅ How to Apply for Wipro Service Desk Analyst Jobs 2025?
Interested candidates can apply online by clicking the application link below: