Wipro Recruitment 2025: Wipro Recruitment 2025 For Quality Assurance Analyst. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
Job Title: Quality Assurance Analyst
Location: Hyderabad
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Job Description:
- The purpose of this role is to conduct audits to ensure quality compliance within the account.
Responsibilities:
- Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
- For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
- Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
- Conduct weekly analysis to identify the error trends and for the top 2 errors, conduct root cause analysis (RCA)
- Conduct calibration communication to communicate any changes from the client and conduct refresher training to bridge any skill gap due to these changes.
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Qualification: Any Graduate
Work Experience: 1 – 3 Years
How to Apply for Wipro Recruitment 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here