Wipro Recruitment 2026: Discover Wipro Recruitment 2026 for Service Desk Analyst roles! Freshers eligible – apply online now for IT support jobs with salary details, eligibility, and last date. Don’t miss Wipro’s latest fresher hiring drive. (148 characters)
🔍 About Wipro:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
💼 Job Role: Service Desk Analyst
Location: Bangalore / Hyderabad / Pune
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📝 Job Description:
- Responsible for assisting end users on applications problems, system administration issues, or network concerns
- Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via Telephone, Chat or Email.
- Identify and escalate tickets requiring urgent attention and action.
- Log all contacts and document all the activities accurately and completely within the incident management tool.
- Deal with and resolve helpdesk requests.
- Take ownership of user issues and resolve the problems on behalf of the user and communicate progress in a timely manner
- Open to working in a 24*7 environment with rotating shifts and rotating week-offs & Holidays
Skill:
- Previous experience in IT helpdesk (Chat & Voice)
- Excellent communication skills (Verbal, Written)
- Knowledge of Windows, Mac OS, and Virtual Desktop Environments
- Decent Typing speed
- Awareness of basic networking concepts like DHCP, DNS, TCP/IP, VPN and technologies
- Provide standard application support, including but not limited to: Outlook Email, MS 365, Zoom, VPN, Browsers, Avaya One-X Softphone, Software installation/Uninstallation, Corporate Mobile, etc.
- Password reset, BitLocker, account management, Endpoint security issues, Virtual Desktop (Teams, Webex, Zoom etc)
- Active directory, MFA and Printer Mapping
- Good knowledge of laptop desktop troubleshooting
- Good experience of service desk
- Excellent knowledge about VPN/Windows OS, M365, Active Directory, Active Role Server
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📌 Eligibility Criteria
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Qualification: Any Graduate
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Work Experience: 0 – 2 Years
✅ How to Apply for Wipro Recruitment 2026?
Interested candidates can apply online by clicking the application link below: