Wipro Recruitment 2025: Apply Now for Service Desk Analyst Jobs | Freshers & Experienced Eligible

• Role : Service Desk Analyst.
• Shifts : Complete night shifts ( 5 days WFO )
• Experience: 0-1 yr can apply only
• Candidates who are open to relocate can also apply.
• Graduation mandatory

Responsibilities:

• As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
• Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
• Identify and escalate tickets requiring urgent attention and action
• Log all contacts and document all the activities and results accurately and completely within the incident management tool
• Deal with and resolve helpdesk requests
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
• Open to working in a 24×7 environment with rotating shifts and rotating weeks off

Skills:

• Any Fresher Graduate / experienced in SD can apply
• Excellent communication skills (verbal and written)
• Basic understanding in technical troubleshooting
• Excellent communication skills required.
• Candidates who have completed graduation and has all documents can only apply.
• Immediate joiners preferred

Perks:

• Night shift allowance
• One-sided cab