Wipro Recruitment 2025: Explore Wipro Recruitment 2025 for Service Desk Analyst role. Freshers can apply online now. Check eligibility, job details, and application link!
🔍 About Wipro:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
💼 Job Role: Service Desk Analyst
Location: Chennai
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📝 Job Description
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
- Identify and escalate tickets requiring urgent attention and action
- Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Deal with and resolve helpdesk requests
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
Skills:
- Looking for freshers only
- Should be a minimum graduate
- Should have all graduation mark sheets.
- Should be having excellent communication skills (English) & technical skills.
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📌 Eligibility Criteria
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Qualification: Any Graduate
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Experience: Freshers
✅ How to Apply for Wipro Recruitment 2025?
Interested candidates can apply online by clicking the application link below: