Volvo Recruitment 2024: Volvo Recruitment 2024 For Application Support. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: Volvo Group has been creating value and driving change, in almost every segment it has addressed in its 20 years of presence in India, we salute the glory of this country. With more than 3,500 employees, 3 industrial establishments and over 400 sales and support points, not to mention the 1,20,000 drivers we have trained, we are forever entwined with the vast landscape that is India. Volvo Group’s mission is to drive prosperity through transport solutions and we carry this mission forward in India by pushing forth the country’s national priorities such as – Urbanisation, Infrastructure Development and Skill development, Safety and Care for the Environment.
Job Title: Application Support
Location: Bangalore
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Job Description:
- Monitor VGCS Applications and Solution services.
- Be available and communicate with end users via telephone and email
- Respond to and handle calls by phone or email in a professional and efficient manner
- Attend to functional and technical questions and issues that arise within the applications supported
- Register and Diagnose every call/mail in case management tool by following predefined policies and procedures
- Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams
- Be responsible for effectively and efficiently managing the relationship with end users
- Follow defined escalation path for unresolved issues
- Take necessary actions to expedite the resolution process
- Provide or communicate the appropriate solution to the customer in a timely manner
- Adhere to predefines SLAs
Requirements:
- Bachelor degree in computer science or related field
- Excellent spoken and written skill in English
- 0-1 years of Technical Support/Application support experience
- Working knowledge on executing/writing basic SQL queries
- Basic programming skills in any technology
- Open to work in shifts – 24×7
- Excellent communication, phone etiquette and interpersonal skills
- Self-initiative, pro-active, hardworking, good attitude and be a team player
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Qualification: B.E / B.Tech
Work Experience: 0 – 1 Year
How to Apply for Volvo Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here