VMware Recruitment 2023: VMware Recruitment 2023 For Technical Support Engineer. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our compute, cloud, mobility, networking and security offerings form a digital foundation that powers the apps, services and experiences that are transforming the world. Since our founding over two decades ago, our 24,000+ employee community and ecosystem of 75,000 partners have been behind the technology innovations transforming entire industries – from banking, healthcare, and government to retail, telecommunications, manufacturing, and transportation.
Job Title: Technical Support Engineer
Location: Bangalore
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Job Description:
- Understand the environment-specific Findings and Recommendations provided by the proactive tool and create an action plan to communicate with the customer
- VMWare product knowledge and experience are a must.
- VMWare vSphere experience is preferred
- A good understanding and experience in a Technical Support role with a high-tech product (Windows/Unix/Linux/Storage/Networking) company.
- Liaise with Account Managers to provide the best customer experience and prevent unplanned downtime.
- Gather customer feedback and feature requests for our Proactive tools and take it back to the product and engineering team to find a workable solution.
- Reproducing issues in-house and responding on time
- Regular follow-ups with customers with recommendations, updates, and action plans.
- Escalate issues promptly according to Standard Operating Procedures
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
- Create new knowledgebase articles to capture new learnings for reuse throughout the organization.
Eligibility:
- Entry Level Careers
- Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
- A logical approach to problem-solving and strong Troubleshooting experience
- Willingness to work in a 24×7 environment with flexibility to work across all shifts
- Expertise in providing voice-based Technical Support is a key requirement
- Knowledge and experience in configuring, implementing or troubleshooting VMware products in Compute or Cloud, Networking, Storage or EUC will be an advantage.
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Qualification: Any Graduate
Work Experience: Freshers
How to Apply for VMware Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here