Thomson Reuters Recruitment 2024: Thomson Reuters Recruitment 2024 For Product Support Representative. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Our worldwide network of journalists and specialist editors keep customers up to speed on global developments, with a particular focus on legal, regulatory and tax changes. Our customers operate in complex arenas that move society forward — tax, law, compliance, government, and media. In a disruptive digital age, we help professionals reinvent themselves.
Job Title: Product Support Representative
Location: Hyderabad
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Job Description:
- Respond promptly to customer inquiries via various channels (phone, email, chat, etc.)
- Installation & configuration of SurePrep Software
- Logging the queries of customers in Zendesk (Support Ticketing system)
- Keeping your tickets updated
- Diagnosing and solving hardware or software faults through remote sessions
- Completing Assigned projects on time
- Creating Bug and Inquiry tickets in Jira
- Following internal Support protocols
Requirements:
- Graduate or equivalent with 1 -2 years of experience in Customer Support
- Work Mode: Hybrid (2-3 days Mandatory Work from Office every week)
- Excellent Written and Verbal Communication
- Candidate should be flexible to work in any shifts including US Night shifts.
- Be highly flexible and adaptable.
- Technical aptitude and the ability to troubleshoot basic technical issues.
- CRM knowledge, Zendesk will be preferred
- Good typing speed is necessary for the role.
- Proficiency in using support software and ticketing systems is a plus
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Qualification: Any Graduate
Work Experience: 1 – 2 Years
How to Apply for Thomson Reuters Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here