About Company : This is the official Tech Mahindra page. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
Job Title : Technical Support
Location : Bangalore
Job Description :
- Respond quickly to all queries and incidents
- Manage incidents, including via telephone, Chat & email
- Documentation, recording & updating incident details in CRM tool
- Communication, alerting technical staff via assignments and escalating to Resolver group
- Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk
- Answering queries and resolution of straight forward incidents
- Escalation of unresolved cases to next level application specialist teams
- Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed. Closure, formally closing incidents
- Initial review and evaluation of the case
- Communicating major IT incidents to affected customers
- 1st line application support and diagnosis
- Assisting the client with L1 /L1.5 Support activities
- Should have knowledge/ Experience on Printer issues, VPN, Citrix, VMware and LAN/WAN connectivity
Qualification : Any Graduate
Work Experience : 1 – 3 Year
Walk-In Date : 03rd Jun – 07th Jun 2019
Time : 10:00 AM
Venue : Tech Mahindra campus
Plot- 45-47, Gate 1, ITC-4, (Abdul Kalam Building)
KIADB Industrial Area, Electronic city
Phase -2 Bangalore – 560100
Apply : Walk-In
Contact Person : Vishaka – 9663588011
Note : Kindly mention Jobscoupe.com as reference