Tech Mahindra Recruitment 2024: Tech Mahindra Recruitment 2024 For Technical Support – Service Desk. Any Graduate candidate can apply. The detailed eligibility and application process are given below.
About Company: Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
Job Title: Technical Support – Service Desk
Location: Hyderabad
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Job Description:
- Ability to work in 24*7 environment, this is a must
- First Point of Contact for users to report Technical issues
- Record all interactions through call, email or chat in the Ticketing System.
- Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups.
- First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups.
- Ensure reported issues are responded and addressed as per the defined SLA timelines To work towards effective and timely resolution of issues.
- Document the Learnings and contribute Knowledge Articles Timely Communication of Priority Issues to the respective stakeholders and coordinate
Skills:
- voice Call Handling: excellent knowledge of handling voice calls and multitasking.
- Email Communication: professional email writing skills.
- Chat Communication: professional chat writing skills and multitasking.
- Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
- Exchange: Knowledge on functioning and configuration of Microsoft Exchange client.
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Qualification: Any Graduate
Work Experience: 0 – 4 Years
How to Apply for Tech Mahindra Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here