Sutherland Recruitment 2025: Sutherland Recruitment 2025 For Associate – Customer Service. Bachelor’s Degree candidates can apply. The detailed eligibility and application process are given below.
About Company: Sutherland is a process transformation company focused on helping companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in re-engineering processes. We design exceptional customer experiences for the digital age, by deconstructing your business processes, rethinking, rebuilding, and delivering them back smarter, more efficient and more effective than before.
Job Title: Associate – Customer Service
Location: Work From Home
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Job Description:
- Bachelor’s degree with 0-7 years of experience in AR Collections
- Understanding of Accounts Receivables process
- Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
- Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
- Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
- Monitor high-risk accounts and ensure timely escalation of challenges to management
- Continually look at ways to improve the customer experience
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
- Meet the monthly productivity goals
- Reconcile complex accounts and have excellent attention to detail
- Prepare daily aging report
- Strategize the portfolio
- Fix the root cause and collect
- Work with internal and external stakeholders for better resolution
- Provide visibility to the leadership
- Location – candidate should be sourced only from operating locations of Sutherland and must be relocating to Chennai
- Freshers with very good communication skills or candidates with International Voice experience or International Collections experience.
- SHIFT – UK Shift
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Qualification: Bachelor’s Degree
Work Experience: 0 – 7 Years
How to Apply for Sutherland Recruitment 2025?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here